Frequently Asked Questions

The cost to ship will depend on the weight of the package and the delivery speed you select; the cost for each option will be visible at checkout before you complete your order.

The “SO-VIDA Guarantee”

We’re so sure you’ll love your SO-VIDA products that we offer a 100% money back guarantee within 30 days of purchase.


Order the wrong product? No need to worry! Send it back and try another. We’ll even cover return shipping costs.


If you want a refund, exchange, help with tracking your package or have any questions or comments, reach out at

Please provide us with your name, order number and email address to help us respond as quickly as possible.

Each month we give away a product for FREE to anyone who signs up to our monthly competition. It’s totally free to enter and all you have to do is visit our competition page which you can find HERE.

Please feel free to contact us on or on 1-800-xxxx

Please leave us your name, order number and email address if the issue is order related

Contact Us

We will answer any questions or queries that you may have. You can reach us below on email or phone


+1-(800) 432-0795